Return & Exchange Policy

• We offer 15 days hassle-free Return & Exchange from the Date of Delivery.

• It takes 3-4 days for the reverse pick up subject to availability of reverse pickup services in the given PIN Code. It takes 7-8 days for the product to reach our warehouse post which it undergoes Quality Check (QC). Once it passes QC the Return / Exchange will be initiated.

• The return parcel should be in its original packaging as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice.

• One time exchange is free and exchange for more than one time will attract charges towards both sides shipping cost.

• For return or exchange Click here

• If Product is exchanged with the lower priced product then the balance amount if any will be refunded as a coupon code after the exchange process is completed. Which can be used on next purchase.

• Please note that only PREPAID orders will get the refund and COD orders will get store credit. The refund will be processed with in 2 to 3 working days once product reaches to warehouse . The store credits can be completely used to place any further order.

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a Buy 2 Get 1 Free or any (BOGO) promotions wherein free products are included, such orders will not be eligible for any returns. But can be Exchanged Only Once.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at sales@panamerica.in.

• In case your pincode is non-serviceable for a reverse pick up, you'll have courier the product(s) to the following address: